Delivery Information for Mercanone International LLP

1. Delivery Terms & Conditions

Mercanone International LLP offers various delivery options based on customer requirements and the type of goods. Our delivery terms are outlined under International Commercial Terms (Incoterms) 2020, and the following are the most commonly used:

• Ex-Works (EXW): The buyer takes delivery of goods from the seller's premises or warehouse.
• Free On Board (FOB): The seller clears the goods for export and delivers them on board the ship at the port of shipment.
• Cost, Insurance, and Freight (CIF): The seller bears the cost and risk until the goods are delivered on board the ship and includes insurance coverage.

2. Shipping Methods

Mercanone International LLP partners with reputable international carriers and freight forwarders to ensure safe and efficient delivery. Our shipping methods include:

• Air Freight: For urgent or high-value goods.
• Sea Freight: For large volumes of goods, offering cost-effective transportation.
• Rail and Road Freight: For specific regions or as part of multi-modal transport.

3. Packaging & Labelling

We take great care in packaging and labelling all exports to ensure goods arrive in perfect condition. Packaging can be customized as per the client's specifications, and all products are packed with materials that adhere to international standards. Proper labelling is provided with necessary information, such as:

• Product Description
• Weight & Dimensions
• Handling Instructions
• Harmonized System (HS) Code
• Country of Origin

4. Delivery Time

• Air Freight: Typically, 7-15 business days from the point of dispatch.
• Sea Freight: Typically, 20-40 business days depending on the destination and port handling times.
• Rail & Road Freight: Varies based on the proximity to the destination and the nature of the goods.

The delivery time may vary depending on the Incoterms, shipping method, customs clearance procedures, and unforeseen delays such as weather conditions or strikes. We will provide an estimated delivery timeline at the time of order confirmation.

5. Customs & Documentation

Mercanone International LLP ensures smooth customs clearance by preparing and providing all necessary export documentation, including:

• Commercial Invoice
• Packing List
• Certificate of Origin
• Bill of Lading / Air Waybill
• Inspection Certificates
• Export Declaration
• Health & Safety Certificates (if applicable)

Customers are advised to review their local import requirements to ensure compliance with their country's customs regulations. Any customs duties, taxes, or import fees levied by the destination country are the responsibility of the buyer.

6. Delivery Charges

Delivery charges depend on the shipping method, weight, dimensions of the goods, and the destination. We offer competitive pricing, and the total cost for delivery will be calculated and communicated at the time of order confirmation. All charges, including freight, insurance, handling, and customs fees (if applicable), will be clearly outlined in the final invoice.

7. Tracking Information

Once your order is dispatched, Mercanone International LLP provides tracking information to allow you to monitor the status of your shipment. This can be accessed through the shipping carrier's platform or our customer service team.

8. Damaged or Lost Goods

In the event that your shipment arrives damaged or is lost in transit, please notify us within 7 days of receiving the goods. We will work with the relevant carriers and insurers to address the situation and ensure an appropriate resolution.

9. Delivery to Remote Locations

For customers in remote or hard-to-reach areas, additional charges may apply. Please contact our customer service team for more information if you are located in a remote area to discuss possible delivery options.

10. Returns & Exchanges

• We are committed to providing high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we will be happy to assist you within the guidelines outlined in this policy.
• Our Returns & Exchanges Policy applies only to products purchased directly from Mercanone International LLP. Purchases made through third-party platforms or resellers are not covered by this policy.

• Once a product is delivered to the customer, it cannot be returned under any circumstances.
• We strongly recommend checking the product immediately upon delivery to ensure it matches your order specifications and is free from defects or damage.

• In the unlikely event that the product you received is defective, damaged, or differs from what you ordered, please contact us within 7 days of delivery.
• Please note that any product that shows signs of wear, damage, or misuse after delivery will not be eligible for a return.

• We do not offer exchanges once a product is delivered.

• Custom-made or personalized products.
• Products that have been used or opened.
• Perishable items.
• Products sold in a set or bundle cannot be returned individually unless all items in the set are returned.

For further inquiries, you can contact Mercanone International LLP’s customer service team at:

Email: info@mercanone.com
Website: www.mercanone.com