Privacy Policy for Mercanone International LLP
Effective Date: 14 JAN 2024
Mercanone International LLP ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.mercanone.com), make inquiries, or engage with our services. Please read this policy carefully before providing any personal information.
1. Information We Collect
We may collect the following types of information when you interact with us:
a. Personal Identification Information
- Name
- Email address
- Phone number
- Address
- Company details (if applicable)
- Any other personal information you provide voluntarily
b. Non-Personal Identification Information
- IP address
- Browser type
- Device type
- Referral source
- Pages viewed and time spent on our website
We collect this information through forms on our website, email correspondence, and other interactions you have with us.
2. How We Use Your Information
We may use the collected information for the following purposes:
- To respond to inquiries and provide customer support
- To process orders and manage shipments for our export services
- To improve our website, products, and services
- To communicate with you regarding updates, promotions, or news about our products
- To comply with legal obligations or requests from authorities
- To protect against fraudulent activities and ensure security
3. Sharing Your Information
We will not sell, rent, or lease your personal information to third parties. However, we may share your information with the following entities:
- Service providers: We may share your information with third-party service providers who help with shipping, payments, and other services required to fulfil orders.
- Legal compliance: We may disclose your information if required by law or if we believe it is necessary to comply with legal obligations, protect our rights, or ensure the safety of our ulisers.
- Affiliates and subsidiaries: We may share your information with our affiliates and subsidiaries for business operations, but these entities will also adhere to similar privacy practices.
4. Data Security
We take the security of your information seriously and implement reasonable technical, administrative, and physical measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files that store information about your interactions with our website to improve functionality, analyse trends, and gather demographic information. You can disable cookies through your browser settings, but this may affect your experience on our site.
6. Your Rights and Choices
You have the right to:
- Access and request a copy of the personal information we hold about you
- Correct any inaccurate or incomplete personal information
- Request the deletion of your personal information, subject to certain legal obligations
- Opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly
To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Links
Our website may contain links to third-party websites. These external sites are not under our control, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Mercanone International LLP
Email: info@mercanone.com
